Back With Care™ is available on any internet-connected device via a web browser. There is no app to download, but we do offer a “Progressive Web App” (PWA) that mimics an app experience and allows you to save Buoy to your phone's home screen for easy access.

Apple Devices (iPhone or iPad):

  1. In the Safari browser, access the custom URL for your Back With Care experience (provided by your employer)
  2. Tap the "Share" icon in the center of the bottom navigation bar (see the first screen in the visual below).
  3. Tap "Add to Home Screen"
  4. Tap the "Add" button in the upper-right corner of the screen, to complete the process
  5. You'll then see a "Buoy" tile appear on your device's home screen!

Android Devices:

  1. In either the Chrome or Samsung browser, open the link for your Back With Care experience provided by your employer.
  2. Select the three horizontal dots to the right of the chrome navigation bar to open the browser's menu
  3. Select "Add to home screen"
  4. When a new window appears, select "Add" and then "Add Automatically"

If you need further assistance, chat with one of our crew members by clicking the icon in the lower-right of your screen. We currently offer live support from 7a - 5p ET, but feel free to drop us a message any time, and we’ll reply as soon as we can!

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