We encrypt all data in transit and at rest, in accordance with the Health Insurance Portability and Accountability of 1996, as amended (“HIPAA”). Because of our proprietary algorithms and machine learning associated with the Buoy Services, the Buoy Assistant may automatically collect and store Protected Health Information (or “PHI,” as defined by HIPAA), without the interference of any Buoy employee. In the event that a Buoy employee interacts with PHI, that employee is permitted to do only if they are authorized and in compliance with Buoy’s Privacy Notice and internal security policies.
If you need further assistance, chat with one of our crew members by clicking the icon in the lower-right of your screen. We currently offer live support from 7a - 5p ET, but feel free to drop us a message any time, and we’ll reply as soon as we can!