After ten failed attempts to log in from the same device, your account will be locked, and an email to unlock your account will be sent to the address you used to create the account. Simply click the link in this email to unlock your account. If you need to reset your password, please follow the instructions outlined in this article.
If you need further assistance, chat with one of our crew members by clicking the icon in the lower-right of your screen. We currently offer live support from 7a - 5p ET, but feel free to drop us a message any time, and we’ll reply as soon as we can!