If you'd like to deactivate your Buoy Assistant or Back With Care™ account, get in touch with us using the chat feature on this page, and we'll be happy to assist! You may also email firstname.lastname@example.org.
In your request, please provide the following information:
Your full name
Your email address
If applicable, the name of the company or organization that you access Buoy through (such as your employer’s name)
The reason you are contacting us
Once we process your request, we will remove your information from our database. We aim to process these types of requests within 45 days of receiving a verifiable request, if not sooner. If we require more than 45 days, we will inform you of the reason and extension period.
In some cases, we will not be able to deactivate your account, such as if there is an issue with your account related to trust, safety, or fraud.
Please note that if you use the Buoy Services through your employer, health plan, health care provider, or another entity or platform that participates in one of Buoy’s enterprise programs (“Enterprise Programs”), access, control, or deletion of your Personal Information may be subject to additional terms and conditions set forth between Buoy and that entity (the “Supplemental Terms”), including the discretion of that entity to ultimately instruct Buoy on whether to process or deny your request.
When we deactivate your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may be obligated to retain your information as part of an open legal claim. When we retain such information, we do so in ways designed to prevent its use for other purposes and in compliance with applicable law.
The Buoy Services do not replace your relationship with any doctor or other qualified healthcare provider and may not be appropriate for all medical conditions or concerns. If you think you may be having a medical emergency, call your doctor or 911 immediately.