You may have the right under law to request access to all or some of your information that Buoy may store about you. To request access to this information, get in touch with us using the chat feature on this page, and we'll be happy to assist! You may also email email@example.com.
Your full name
Your email address
If applicable, the name of the company or organization that you access Buoy through (such as your employer’s name)
The reason you are contacting us
We need this info so that we can verify your identity and process your request in an efficient manner. Without this information, we will not be able to verify your identity and process your request.
We aim to process these types of requests within 45 days of receiving a verifiable request, if not sooner. If we require more than 45 days, we will inform you of the reason and extension period.
In some cases, we will not be able to provide you with your account information, such as if there is an issue with your account related to trust, safety, or fraud.
Please note that if you use our Services through your employer, health plan, health care provider, or another entity or platform that participates in one of Buoy’s enterprise programs (“Enterprise Programs”), access, control, or deletion of your Personal Information may be subject to additional terms and conditions set forth between Buoy and that entity (the “Supplemental Terms”), including the discretion of that entity to ultimately instruct Buoy on whether to process or deny your request.
The Buoy Services do not replace your relationship with any doctor or other qualified healthcare provider and may not be appropriate for all medical conditions or concerns. If you think you may be having a medical emergency, call your doctor or 911 immediately.